Data Deletion Instructions

Last updated 30 July 2026

To have data held by Stratos deleted, email privacy@stratos.im from the address the data is associated with, with the subject Data deletion request. We confirm within 7 days and complete the deletion within 30.

What data this covers

Stratos is a private internal tool with no public sign-up. The personal data it holds is the account data of invited workspace members — name, email address, profile photo — along with the business records they created while working in it.

The app does not hold personal data about Facebook or Instagram users. Its Meta connection reaches only the operating company’s own advertising accounts, to read its own ad performance and to publish its own ads. There is therefore no Facebook or Instagram user data for us to delete on anyone’s behalf — but a request will still be answered, and we will say plainly what we hold about you, if anything.

How to make a request

Email privacy@stratos.im from the email address the data is associated with.
Use the subject line Data deletion request.
Say what you want deleted — everything, or a specific record. You do not have to give a reason.

What happens next

Within 7 days — we acknowledge the request and confirm what we hold.
Within 30 days — the data is deleted from the live database and from file storage.
Encrypted backups are overwritten on their own rolling schedule, and deleted data is not restored from them.
We may keep the minimum needed to meet a legal or accounting obligation — for example a payment record required by tax law. If that applies, we tell you what was kept and why.

Disconnecting the Meta advertising connection

The connection between Stratos and a Meta ad account is authorised by the ad account owner, not by any individual user, and it can be withdrawn without contacting us:

open Meta Business Settings for the business that owns the ad account;
go to Users → System users (or Apps) and remove the token or app access granted to Stratos.

Access stops immediately. Any advertising performance figures already copied into Stratos are deleted on request, as above.

Deleting your own workspace account

A workspace member can also ask a workspace administrator to remove their account directly. Removal revokes access at once; the emailed request above is what erases the underlying records.